Check out what our customers have to say about our decking materials and our customer service here: Advantage Lumber Reviews & Testimonials.
Here’s one review from the owner of the breathtaking Malibu, CA home you see above:
Craig R. ~ Being located in a canyon just up from the ocean, we experience a variety of weather throughout the day. From early morning fog to heat from the mid-day sun to quick drops in temp from the coastal breezes. We choose IPE for it’s strength, durability and beauty. The deck turned out amazing. We love it.
Want to tell us what you think of Advantage? Do you have pictures of your deck, or lumber project you want to share with us? We might feature your story and pictures on our website! Submit your testimonial and photos to Advantage here.
Regular readers of this blog know one of the hallmarks of our customer service is to supply premium grade material at great prices. Another, even more important part of what we do everyday is helping our customers. Every day, we have great conversations with contractors and people just like you. We work very hard to ensure every single person who orders hardwood decking, lumber, and flooring has a great experience from start to finish.
If you’d like to work with a transparent, affordable, and helpful decking supplier, give us a try. We’d love to hear from you, address your concerns, and supply you with the world’s finest hardwood decking.
With this note, I would like to acknowledge the care and professionalism with which Bill Cummings and Shawn Miller assisted me during my recent purchase from Advantage Lumber.
I am grateful to have engaged with Bill and Shawn at the onset of procuring the materials for my small landing replacement and new deck installation project. With decades of experience between them, Bill and Shawn exhibited the necessary knowledge and experience that allayed my fears and made me feel secure about my decision to purchase from Advantage Lumber.
Prior to settling in with Advanced Lumber, I reached out to a number of other lumber companies for assistance. I decided not to engage in business with them primarily because I found that the person/persons with whom I spoke were lacking basic skills related to customer value and assistance. Not so with Advantage Lumber.
Beginning with page one of the website, I noticed that The Advantage Lumber site was replete with comprehensive information regarding the company, their products, instructions, a variety of different types of wood, and lots of other resources and services. I thought that a company willing to provide such information, would be careful about the service they provided to their customers, as well. I was right.
I was skeptical about developing a long-distance relationship with any lumber company where I could not have visibility on the product prior to purchasing. And in addition, I was concerned about incurring hefty delivery fees. In fact, there were extra concerns because there were restrictions associated with an 18-wheeler-delivery on a narrow residential street—mine. But Bill and Shawn not only made the delivery possible, but they made it painless and FREE!
Working within their disciplines—Bill in lumber and Shawn in ironwork—each brought a specific skillset and level of expertise to the table that gave me assurance I was in good hands. They assisted me with measurements, drawings, and installation and care suggestions for the IPE wood as well as for the metal railings that I selected.
And now I have saved the best for last:
Two of the most remarkable attributes that I experienced and truly appreciated during my interaction with Bill and Shawn, were their prompt responsiveness to my questions via phone, texts, and e-mails and the tireless patience they exhibited when they assisted me. My team benefitted significantly when we conferred with Bill and Shawn during four-way conversations that included my contractor.
Thank you, Bill, Shawn, and Advantage Lumber. I highly recommend you.